Shipping & Returns

At SkinPro we aim to make your shopping experience as seamless as possible. When placing an order on our official website, please take note of the following details:

Shipping Method and Delivery Time

We offer a range of shipping methods to suit your needs, and the estimated delivery time varies based on your location and the selected shipping method. 

You can find detailed information about our shipping options and estimated delivery times on our website to provide you with clarity and peace of mind. Your satisfaction is our top priority, and we want to ensure you know what to expect.

Please note that shipping costs are non-refundable. Our customers are responsible for purchasing their own shipping when returning any item. We recommend using a trackable shipping service and/or adding shipping insurance to guarantee the safe return of your item. 

This ensures that we can confirm the receipt of your returned item.

Returns And Exchanges

We are confident our products will work for you.

Because we stand behind their effectiveness, we’re offering a 30-day 100% money-back guarantee for any purchases made on our official website. 

If you receive your order and are not satisfied for any reason, you may return the product(s) to us within 30 days of purchase for a full refund. Any returns postmarked beyond 30 days from the date of purchase will not qualify for a refund.

Steps For An Approved Return:

1. Please send an email to support@skinpro.com with your complete order details.
2. We will reply via email within 24 to 48 hours to confirm and approve your return request. Returns and exchanges MUST be approved by our customer support team BEFORE they are shipped back to our warehouse for processing.
3. Once you receive an email confirmation of approval, prepare your unopened products for return processing. Include a written note inside your shipment packaging with your original order number, name, and contact information.

Send Returns To:

SkinPro Returns
PO Box 7674
Ventura, CA 93006

 

Refunds

Once we receive and inspect your return shipment, we will send you an email to confirm its receipt. Your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Please note that we do not offer refunds for items purchased at retail stores or through any other channels apart from our official website, https://www.skinpro.com. Such purchases must adhere to the specific channel's sales, returns, and refund policy.

 

Late Or Missing Refunds (If Applicable)

It may take some time before your refund is officially posted. 

If you haven’t received a refund within 72 hours of our notification, please double-check your banking method and contact your credit card company. 

There is often some processing time before a refund is posted. If you've followed these steps and still haven't received your refund, please don't hesitate to contact us at:

• Email: Support@SkinPro.com
• Customer Support: +1-800-575-2065

 

Exchanges

Please note that we only exchange items if they are defective or damaged, for products of equal or lesser value. If you need to request an exchange, please send us an email at support@skinpro.com. Our team will provide you with further instructions on how to proceed. 

Depending on your location, the time it takes for your exchanged product to reach you may vary. International orders returned due to local customs will be subject to a $20 restocking fee.

 

Thank You For Trusting Us!

We value your trust in our brand and understand that every customer experience is unique.

Please be aware that items purchased at retail stores or other channels (not directly from our official website, https://www.skinpro.com, must be returned to the original point of sale.

Our return and refund policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have already passed since your purchase, we cannot process a refund or exchange.

It's important to note that the refund policy applies only to the first product purchased. Additional opened products of the same stock keeping unit (SKU) are not eligible for return.

We appreciate your understanding and support in making SkinPro your trusted choice for skincare solutions. Thank you for your understanding and support.

Thank you for allowing us to be a part of your skincare journey!